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JQR TERMS AND CONDITIONS

These Terms & Conditions will be effective from [5^th February,2026] (“Effective Date”)

PREAMBLE

JQR SPORTS (INDIA) PRIVATE LIMITED (“JQR Sports” or “Company”) is a company incorporated under the laws of India and is engaged in the business of designing, marketing, selling, and distributing footwear and allied lifestyle products through its digital platform, including its website https://www.jqrsports.com/, mobile interfaces, and related digital services (collectively, the “Platform”). The Company operates as a consumer-facing brand and is committed to conducting its commercial activities in a transparent, ethical, and legally compliant manner, with due regard to consumer rights, data protection, and fair-trade practices

These Terms and Conditions (“Terms”) constitute a legally binding agreement between JQR Sports and any individual or legal entity (“User”, “Customer”, or “You”) who accesses, browses, registers on, interacts with, or makes purchases through the Platform in any manner whatsoever. By accessing or using the Platform, whether by browsing product listings, creating an account, placing an order, subscribing to communications, or otherwise engaging with the Company’s services, the User expressly acknowledges that they have read, understood, and agreed to be bound by these Terms, together with all policies incorporated herein by reference.

JQR Sports seeks to provide Users with a secure, reliable, and user-centric digital commerce experience by implementing robust operational, technological, and legal safeguards. The Company endeavours to ensure clarity in contractual terms, accuracy in product information, transparency in pricing and logistics, and fairness in post-purchase grievance redressal, while balancing commercial feasibility and operational efficiency.

These Terms are formulated in compliance with applicable Indian laws, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Digital Personal Data Protection Act, 2023, and all rules, regulations, notifications, and guidelines issued thereunder, as amended from time to time. The Company also adopts industry best practices and globally recognised standards of e-commerce governance, consumer protection, and data security.

These Terms ensure contractual clarity, define user obligations, and secure the Company’s intellectual property, digital infrastructure, and transaction processes. The Company adopts a zero-tolerance approach towards policy violations, misuse of platform features, or abusive conduct. These Terms establish a structured mechanism to promote user safety, and seamless platform usage across all interactions.

WHEREAS

A.  JQR Sports (India) Private Limited is a lawfully incorporated entity operating within the Indian e-commerce ecosystem and is engaged in the sale of footwear and related products to consumers, with a commitment to quality, transparency, and consumer satisfaction;

B.  The Company recognises that online commerce is governed by a comprehensive statutory framework in India, including consumer protection, information technology, and data privacy laws, which impose specific obligations on digital commerce entities to ensure fair disclosures, accurate representations, effective grievance redressal, and lawful processing of personal data;

C.  The Company has adopted and published standalone internal policies, including but not limited to a Privacy Policy, Refund; Return Policy, and Shipping Policy, to address domain-specific rights and obligations and to ensure compliance with Applicable Laws, which policies form an integral part of the contractual relationship between the Company and the User;

E.  The User desires to access, browse, interact with, and/or purchase products through the Platform and acknowledges that such access and use are subject to a defined set of contractual terms, conditions, rights, obligations, limitations, and disclaimers as set forth herein;

F.  The Company considers it essential to safeguard its digital infrastructure, intellectual property, commercial interests, and brand integrity, while simultaneously protecting Users against unfair trade practices, misleading representations, and unlawful conduct;

G.  The Company seeks to establish a clear, enforceable, and transparent legal framework governing the access to and use of the Platform, the placement and fulfilment of orders, payment processing, shipping and delivery, returns and refunds, user conduct, limitation of liability, and dispute resolution;

H.  These Terms are intended to record the mutual understanding between the Company and the User with respect to the use of the Platform and to define the legal relationship arising therefrom, in a manner consistent with Applicable Laws and commercial best practices;

I.  This document sets out the unified and binding Terms that govern the conduct, rights, and obligations of Users when engaging with the Website, its features, services, and related communications;

NOW, THEREFORE, JQR Sports hereby adopts these Terms and Conditions to provide a lawful, equitable, and trustworthy digital experience for its Users, and to formally articulate the operational, legal, and commercial terms applicable to all Platform usage.

 

1.       DEFINITIONS AND INTERPRETATION

1.1. Definitions: In this Policy (including the recitals above hereto), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below throughout this agreement-

a)  “Applicable Laws” means all relevant laws, statutes, rules, regulations, ordinances, notifications, circulars, guidelines, and directives issued by competent authorities in India. This includes but is not limited to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 as amended from time to time.

b)  “Account” shall mean the registered digital profile of the User on the Website, which may store contact information, past orders, saved addresses, and communication preferences.

c)  “Business Day”means any day other than a Saturday, Sunday, or public holiday on which commercial banks are open for business in New Delhi, India.

d)  “Company” refers to JQR Sports (India) Private Limited, a business entity operating the online Platform, including its directors, employees, licensors, agents, and affiliates.

e)   “Courier Partner(s)” refers to third-party logistics service providers engaged by the Company or Sellers to carry out shipping and delivery functions. 

f)  “Cancellation” refers to the act of the User or the Company terminating an order, either partially or fully, before the product has been dispatched. Cancellations may be subject to specific conditions, time limits, and deductions as per Cancellation Policy.  

g)  “Force Majeure” shall mean any event beyond the reasonable control of the Company, including but not limited to acts of God, war, fire, natural disasters, pandemics, cyberattacks, government restrictions, strikes, or service disruptions, which prevent or delay performance of obligations under these Terms.

h)  “Grievance Officer” shall mean the person appointed by the Company pursuant to Rule 5 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 11 of the Digital Personal Data Protection Act, 2023, to handle user complaints and coordinate dispute resolution under the Privacy Policy or platform concerns.

i)  “Misuse” shall mean any activity by the User that violates the Acceptable Use Policy, including hacking, impersonation, content scraping, spam, infringement of intellectual property, or any other prohibited conduct.

j)  "Order" means a request placed by the User on the Platform to purchase one or more Products, which is subject to confirmation, availability, and acceptance by the Company. 

k)  "Platform" refers to the platform www.jqrsports.com, including all subdomains, digital interfaces, mobile applications, and any features, content, tools, or services made available by the Company. 

l)  "Policy" or "Policies" refers to all policies published by JQR Sports, including but not limited to the Refund & Exchange Policy, Shipment Policy, Privacy Policy and any other rules and guidelines framed by the Company and updated from time to time. 

m)  “Products” or “Goods” shall mean footwear and other allied lifestyle products or other items listed for sale on the Platform by the Company. 

n)  “Return” refers to the process by which a User requests to send back a delivered product due to defects, damage, incorrect item, or any other valid reason accepted under the Company’s Return Policy. Returns are subject to eligibility criteria, including timeframes and product condition requirements. 

o)  “Refund” means the reimbursement of the paid amount by the Company to the User for a returned, cancelled, or undelivered product, subject to applicable deductions such as shipping fees or transaction charges. Refunds are processed to the original method of payment or as otherwise specified in the Refund & Exchange Policy.

p)  “Service(s)” means all services provided by the Company through the Platform, including listing, ordering, authentication, packaging, shipping, customer support, and transaction facilitation. 

q)  “Terms" or "Terms & Conditions” refers to this agreement, including all schedules, annexures, and incorporated policies as updated from time to time. 

r)  “Third-Party Logistics Provider” or “Shipping Partner” shall mean any independent delivery aggregator or courier service, engaged by the Company for the shipment, transit, and delivery of Products.

s)  “Territory"shall mean the Republic Of India.

t)  “User” or “Customer” shall mean any individual or legal entity who accesses the Website, creates an account, places an order, subscribes to notifications, interacts with support, or otherwise uses any part of the Website or services offered by the Company.

u)   “Website” shall mean the Company’s digital platform located at www.jqrsports.com, including all subdomains, mobile versions, applications, and interfaces owned or operated by the Company.

v)  "Working Hours" refers to the official operating hours of the Company’s customer support team, typically Monday to Friday. 

w)  “The JQR Sports Team” shall include all full-time, part-time, temporary, probationary, contractual employees, interns, consultants, and authorized third-party service providers acting under the Company’s direction.

 

1.2.   Interpretation

The following rules of interpretation shall apply to these Terms & Conditions unless the context requires otherwise: 

a)   In addition to the terms defined above, certain terms may be defined elsewhere in this Policy, and wherever such terms are used, they shall have the meaning assigned to them.

b)   Section headings and subheadings are for convenience only and shall not affect the construction or interpretation of any provision of this Policy.

c)     References to sections or annexures are, unless the context otherwise requires, references to sections or annexures of this Policy.

d)    Where a word or phrase is defined, other parts of speech and grammatical forms and the cognate variations of that word or phrase will have corresponding meanings. 

e)   Words importing the singular shall include the plural and vice versa; words denoting one gender shall include all genders; and words denoting natural persons shall include legal persons, entities, and vice versa. 

f)    The terms “hereof”, “herein”, “hereto” and derivative or similar words refer to this entire Policy or specified Sections of this Policy, as the case may be.

g)   The terms “including”, “includes”, “such as”, “in particular” or any similar expression shall be construed as illustrative and shall not limit the scope of the preceding words. 

h)   A reference to a clause, sub-clause, schedule, or annexure is a reference to a clause, sub-clause, schedule, or annexure of these Terms, unless stated otherwise. 

i)   A reference to any law, statute, enactment, or regulation shall include all amendments, modifications, re-enactments, or replacements thereof, whether before or after the date of these Terms. 

j)   References to “writing” or “written communication” include emails and electronic messages sent via the Platform or to the official email addresses provided by either party. 

k)   Any obligation not to do something includes an obligation not to permit or cause that thing to be done. 

 

2.  PURPOSE

A.  The purpose of these Terms and Conditions is to define and regulate the legal relationship between JQR SPORTS (INDIA) PRIVATE LIMITED (“JQR Sports” or “Company”) and the users of its Website, including customers, browsers, account holders, and any other parties interacting with the Company’s digital platform. These Terms aim to ensure transparency, contractual certainty, and lawful conduct in all aspects of digital engagement, including browsing, ordering, payments, returns, communications, and the use of intellectual property.

B.  This document serves as a binding agreement that sets out the obligations, rights, and remedies available to both Users and the Company. It reflects the Company’s commitment to operating in accordance with prevailing Indian laws including, but not limited to, the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Information Technology Act, 2000; the Digital Personal Data Protection Act, 2023; and the Consumer Protection (E-Commerce) Rules, 2020. These Terms also ensure alignment with the internal policies of the Company, including its Privacy Policy, Refund & Exchange Policy, and Shipping Policy, which are incorporated herein by reference.

C.  In the event of any inconsistency between these Terms and any other internal policies, statements, or communications of the Company, the provisions of these Terms shall prevail to the extent of such inconsistency in matters relating to the access, use, or operation of the Website, user conduct, product transactions, digital services, and related legal disclaimers. However, in respect of domain-specific issues—such as privacy, refunds, shipping, or data security—the respective standalone policies (e.g., Privacy Policy, Refund & Exchange Policy, or Shipping Policy) shall apply and override these Terms solely to the extent of such inconsistency.

3.   USER ELIGIBILITY 

A.   By accessing the Website, placing an order, registering for an account, or otherwise engaging with the services provided by JQR Sports, the User represents and warrants that they are legally competent to contract under Section 11 of the Indian Contract Act, 1872. Specifically, the User affirms that they have attained the age of 18 years, are of sound mind, and are not disqualified from contracting by any law to which they are subject. 

B.   The Company does not knowingly collect personal data or enter into contracts with minors (i.e., individuals under the age of 18) without verifiable parental or guardian consent. The Company reserves the right to restrict, suspend, or terminate access to any User found to be in violation of this clause or who misrepresents their legal eligibility to engage with the Website.

 

4.   USER ACCOUNT TERMS

A.   By creating and maintaining a User Account on the Website, the User agrees to provide accurate, complete, and current information and to promptly update such information as necessary to ensure its accuracy and completeness at all times. 

B.   The User is solely responsible for maintaining the confidentiality and security of their User Account credentials, including the associated username, password, OTP codes, and linked mobile number or email address. The Company shall not be liable for any loss or damage arising from unauthorized access, misuse, or compromise of the User Account credentials due to the User’s negligence or failure to secure their access. The User agrees to notify the Company immediately at  [customercare@jqrsports.com]  in the event of any actual or suspected unauthorized use of their User Account. 

C.   Each User Account is personal and non-transferable. Users shall not create or operate multiple User Accounts to circumvent platform policies, misuse promotional offers, or engage in any fraudulent behavior. The Company reserves the right to suspend, deactivate, or terminate any User Account that is found to be in violation of these Terms or is suspected to be involved in suspicious or unlawful activity. 

D.   The Company also reserves the right to restrict User Account functionalities or require identity verification in accordance with its internal fraud prevention and customer due diligence protocols. 

E.   In the event a User Account remains inactive for a continuous period of 24 months or more, the Company reserves the right to initiate deactivation or deletion of the User Account. Upon such deactivation, any unused promo codes, store credits, or saved preferences may be rendered void. 

F.   Users may voluntarily request closure of their User Account at any time by submitting a written request to the customer support team. However, certain transaction records, invoices, and associated Personal Data may be retained by the Company in accordance with applicable laws, the Privacy Policy, and its data retention obligations.

  

5.       WEBSITE USE RESTRICTIONS (ACCEPTABLE USE POLICY)

A.    DEFINITION AND SCOPE : By accessing or using the website, the user agrees to comply with all applicable laws and regulations and to use the platform only for lawful and permitted purposes. The following restrictions constitute the acceptable use policy applicable to all users of the website. 

B.   Prohibited Activities: Users shall not, directly or indirectly:

(i)  Access or use the Website in any manner that violates applicable Indian laws, including but not limited to the Information Technology Act, 2000, and the Consumer Protection Act, 2019; 

(ii) Upload, post, transmit, or otherwise make available any content that is obscene, pornographic, defamatory, abusive, harassing, threatening, hateful, inflammatory, discriminatory, or otherwise illegal or objectionable;

(iii)  Infringe upon or misappropriate any company’s or third-party intellectual property rights, including copyright, trademark, or design rights;

(iv)  Attempt to gain unauthorized access to the Website, servers, networks, data, or systems connected thereto;

(v)  Engage in data scraping, screen scraping, crawling, spidering, or use of any automated system to extract data from the Website without prior written consent;

(vi)   Interfere with or disrupt the operation, functionality, or security of the Website, including by uploading or distributing any virus, malware, spyware, trojan, or any other harmful or malicious code;

(vii)  Create multiple accounts for fraudulent purposes, including to abuse discount offers, promotions, or refer-and-earn campaigns;

(viii)  Use any device, software, or routine to bypass Website security features or interfere with its proper functioning;

(ix)  Misrepresent identity or impersonate any individual or entity, including employees or representatives of the Company;

(x)  Post fake reviews, falsify transaction data, or manipulate any feedback, rating, or testimonial mechanisms on the Website;

(xi) Host, display, upload, modify, publish, transmit, update, or share any information that violates the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

 

C.   Company Rights on Violation: The Company reserves the right, at its sole discretion and without prior notice, to:

(i)  Restrict, suspend, or terminate access to the Website or the User's Account;

(ii)  Remove any unlawful or prohibited content uploaded by the User;

(iii)  Initiate civil or criminal proceedings against the User under applicable laws;

(iv) Report the violation to the appropriate government or enforcement authorities;

(v)   Retain and disclose any information deemed necessary to comply with legal obligations or protect the Company’s rights, property, and safety.

USER ACKNOWLEDGEMENT: BY CONTINUING TO USE THE WEBSITE, THE USER EXPRESSLY ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO ABIDE BY THIS ACCEPTABLE USE POLICY. VIOLATIONS OF THIS CLAUSE MAY RESULT IN LEGAL ACTION, INCLUDING INDEMNITY CLAIMS, DEACTIVATION OF THE USER’S ACCOUNT, OR PERMANENT BAN FROM THE PLATFORM.

 

6.       PRODUCT INFORMATION & LISTINGS 

A.   The Company makes every reasonable effort to ensure that all products offered for sale on the Website are accurately described, clearly categorized, and accompanied by comprehensive details, including product name, specifications, available sizes, color options, material composition, price, promotional offers (if any), and relevant disclaimers. 

B.    While the Company makes every effort to ensure the accuracy of such information, the Company does not warrant that the content on the Platform is always complete, reliable, current, or error-free. The User acknowledges and agrees the minor variations may occur in the appearances of products due to lighting, screen settings, or manufacturer variations. The User is encouraged to contact Customer Support for any clarification prior to placing an order. 

C.   All products displayed on the platform are subject to availability. The Company does not guarantee the continued availability of any product and reserves the right to limit the quantity of items available for purchase, discontinue or modify listings at any time without prior notice, or cancel an order in case of unavailability or stock issues. 

D.   All product images shown on the Website are for illustrative purposes only. Actual products may vary slightly in color, pattern, texture, or finish. 

E.   Product availability is subject to stock levels, and the Company reserves the right to withdraw or modify any product listing at its sole discretion without prior notice. In the event that a product is listed at an incorrect price or with incorrect information due to typographical or technical error, the Company reserves the right to refuse or cancel any order placed for such product, even after the order has been confirmed and payment has been received. In such cases, a refund shall be initiated.

F.   Company does not guarantee that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. The User is encouraged to contact Customer Support for any clarification prior to placing an order. 

G.   No information provided on the Website shall be deemed to constitute a warranty or guarantee unless expressly stated as such under the applicable product listing or governed by a published policy.

 

7.       PRICING, PAYMENT TERMS & ORDER CONFIRMATION 

A.   Product Pricing: All prices displayed on the Website are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless expressly stated otherwise. The Company reserves the right to modify product pricing, discount structures, or promotional offers at its sole discretion and without prior notice. Any such change shall not affect confirmed orders already accepted and paid for by the User. 

B.   In case of pricing discrepancies due to typographical errors, technical issues, or system malfunctions, the Company reserves the right to cancel such orders and issue a full refund to the original payment method. 

C.   Payment Methods: The Company accepts the following modes of payment through secure, third-party payment gateways: 

(i)  Credit Cards (Visa, MasterCard, RuPay, American Express)

(ii)  Debit Cards

(iii)  Unified Payment Interface Apps & Mobile Wallets (PhonePe, Google Pay, Paytm)

(iv)  Net Banking (selected Indian banks)

(v)  Integrated payment platforms such as Razorpay, Cashfree, etc.

D.   All payment transactions are encrypted using SSL (Secure Socket Layer) protocols and tokenized through PCI-DSS-compliant infrastructure. The Company does not store any payment credentials, except masked card or tokenized identifiers as permitted under the applicable laws and the Company’s Privacy Policy.

E.   Shipping Charges: All orders placed on the Website are subject to shipping charges as determined by the delivery location, product weight, and applicable shipping category. The applicable shipping charge, if any, will be clearly displayed at checkout prior to final payment.  

F.   Domestic and international shipping charges, including eligibility thresholds for free shipping and the Company’s policies on non-refundable shipping fees, are governed by the Company’s Shipping Policy. 

G.   Users are advised to refer to the Shipping Policy for further details regarding various aspects of shipping by the Company. 

H.   The Company reserves the right to revise shipping charges at its sole discretion. However, such revisions shall not apply to orders already confirmed and paid for by the User. 

 

8.       ORDER ACCEPTANCE & CONFIRMATION 

A.   Placing an order on the Company’s Platform constitutes an offer by the User to purchase the selected product(s) in accordance with these Terms and Conditions. However, such placement of order does not imply automatic acceptance by the Company. All orders are subject to verification, product availability, payment confirmation, and final acceptance by the Company.

B.   Upon successful placement of the order, the User will receive an order confirmation via SMS and/or email. This communication only confirms receipt of the order and does not guarantee dispatch or delivery.  

C.   The Company reserves the right to accept or reject any order, in whole or in part, at its sole discretion, for reasons including but not limited to stock unavailability, pricing errors, payment failure, or suspected fraudulent activity. The User's order will be deemed accepted only upon dispatch of the product(s), at which point a shipping confirmation will be issued. 

D.   All products listed on the Website are offered subject to availability. In rare cases where multiple simultaneous orders lead to stock depletion before processing, the Company may cancel the order and notify the User. A full refund will be initiated.

 

9.       SHIPPING & DELIVERY

A.   The Company offers shipment and delivery services for all products sold on its Platform, in accordance with the terms outlined in it’s the JQR Sports (Shipment Policy).  By placing an order, Users acknowledge and agree to the shipping terms stated therein and as supplemented by the provisions of this clause. 

B.   It is the User's responsibility to provide a complete and accurate shipping address and contact information. Company shall not be held liable for any loss, delay, or misdelivery caused due to incorrect address details. Delivery will be attempted two times; failure to accept the package on both attempts will result in the order being returned to Company. Any additional shipping or re-delivery fees must be borne by the User, and re-dispatch will only occur after such charges are paid. 

C.   Delays caused by courier companies after dispatch are beyond Company’s control. While the company will make reasonable efforts to expedite delivery, it shall not be held liable for any delays, damages, or losses occurring after the product has left its warehouse.

D.   In the event of receiving a damaged package, the User must report the issue to customercare@jqrsports.com.  The Company will assess the matter and provide a resolution as per its return or support policies.

 

10.    RETURN, REPLACEMENT & REFUND POLICY

The Company offers a return or exchange facility on select products, subject to the eligibility conditions, timelines, and process in accordance with the terms outlined in it’s the JQR Sports (Refund & Exchange Policy). Customers are strongly advised to read the Refund & Exchange Policy before initiating any return or exchange request.

 

11.    ORDER CANCELLATION RIGHTS

A.   Cancellation by Customer: 

(i)   Customers may cancel their order prior to the order being marked as “under process” by the Company’s Fulfilment Team. Once an order enters the processing stage, it becomes non-cancellable due to irreversible packaging, inventory commitment, and logistics initiation workflows. 

(ii)   To request a cancellation, the Customer must contact the Company’s support team immediately at customercare@jqrsports.com], citing the order number and reason for cancellation. Cancellation requests made post-processing, or after shipment has been initiated, shall not be entertained under any circumstances. 

(iii) For more details on pre-order cancellation and refund scenarios, please refer to the Shipping Policy and the Refund & Exchange Policy of the Company. 

 

B.   Cancellation by the Company: The Company reserves the right, at its sole discretion, to cancel any order (in whole or in part) under the following circumstances: 

(i)   The ordered item is out of stock, discontinued, or no longer available;

(ii)   Payment authorization fails or remains unconfirmed by the payment gateway;

(iii)   The order is flagged for suspicious activity, potential fraud, or breach of Platform policies;

(iv)   Delivery is not serviceable at the provided address; or due to any force majeure events

(v)   There is an error in pricing or product listing due to technical or typographical issues;

(vi)    The User has a history of repeated cancellations, returns, or policy violations. 

(vii)   Any other legitimate reason deemed necessary by the Company

In all such cases, the Company shall notify the User by email and initiate a full refund to the original method of payment within 7 to 10 business days. 

The Company shall not be held liable for any losses or inconvenience caused due to cancellation arising from circumstances beyond its reasonable control, including inventory constraints, technical failures, or regulatory restrictions.

 

12.    USER CONDUCT 

A.   By accessing or using the Company’s Platform, the User agrees to conduct themselves in a lawful, respectful, and responsible manner at all times. The Platform is intended solely for legitimate purposes such as browsing, purchasing, or selling products, and any use that disrupts the platform’s integrity or other users’ experiences is strictly prohibited. 

B.   The User agrees not to: 

(i)   Violate any applicable laws, rules, or regulations while using the Platform; 

(ii)   Upload, post, or transmit any false, misleading, offensive, abusive, defamatory, obscene, or otherwise objectionable content; 

(iii)   Use another person’s account or impersonate another individual or entity; 

(iv)   Engage in fraudulent transactions, including using stolen payment credentials or placing fake orders; 

(v)   Attempt to hack, disrupt, or interfere with the Platform’s functionality, servers, systems, or networks; 

(vi)  Harvest or collect personal information of other users without authorization; 

(vii)   List or attempt to sell counterfeit, prohibited, or unauthorized products through the Platform; 

(viii)   Violate any third-party intellectual property or proprietary rights. 

C.   The Company reserves the right to suspend, restrict, or permanently terminate any account found to be violating these guidelines, with or without notice. In serious cases, legal action may be initiated in accordance with applicable Indian laws. 

D.   The User also agrees to cooperate fully with any investigation conducted by the Company into violations or suspected violations of this clause. 

 

13.    INTELLECTUAL PROPERTY 

A.   All content available on the Company’s Platform, including but not limited to text, images, logos, product photographs, brand names, icons, graphics, videos, audio clips, data compilations, user interface design, software, and source code, is the exclusive property of the JQR Sports or its content suppliers, licensors, or affiliates, and is protected under applicable intellectual property laws in India , including the Copyright Act, 1957, the Trademarks Act, 1999, and other relevant legislation.  

B.   Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the platform for personal, non-commercial purposes only. No part of the Platform or its content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way without the prior written consent of the Company.

C.   Unauthorized use, reproduction, or distribution of the Company’s intellectual property may result in civil and/or criminal proceedings under applicable laws. Users are also prohibited from using any data mining, robots, or similar data gathering or extraction tools on the Platform. 

 

14.    LIMITATION OF LIABILITY

The Company and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including delays, order issues. Company's total liability, if any, will be limited to the amount paid by User for the product in question. All services are provided on an "as is" basis, and user use the platform at your own risk. This clause does not limit liability where prohibited by law. 

 

15.    PRIVACY POLICY & DATA USE

A.   The Company values your privacy and ensures that your personal data is collected, used, and stored in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The Company collects only such information that is necessary to process your orders, deliver products, and provide customer support—such as your name, phone number, address, and email. Company does not collect sensitive personal data or financial details unless essential for transaction processing through secure third-party payment gateways. 

 

B.   The company do not sell or share your personal data with third parties for marketing purposes. Limited data may be shared with trusted partners like courier services or sellers solely for order fulfillment. All such processing is based on your explicit or deemed consent as per the DPDP Act. Users may write to the Company to request correction or deletion of their data, subject to compliance requirements.

 

16.    INDEMNITY

The User agrees to indemnify and hold harmless the JQR Sports (India) Private Limited, the “Company”, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:

(i)    The User’s breach of these Terms or any other Company policy (including the Privacy Policy, Acceptable Use Policy, Refund & Exchange Policy, or Shipping Policy);

(ii)    Any content submitted or shared by the User, including reviews or comments, that   violates third-party rights or applicable laws;

(iii)    Violation of intellectual property rights, privacy rights, or any legal rights of  third parties by the User;

 (iv)    Any fraud, misrepresentation, negligence, or unlawful conduct by the User during use of the Website or any transaction;

(v)    Disputes or non-compliance relating to multiple or unauthorized account creation or order tampering.

(vi)    Misuse of the Platform, including any fraudulent or illegal activity conducted through the User's account;

(vii) Violation of third-party rights, including intellectual property or privacy rights. 

This indemnity obligation will survive the termination or expiration of the User’s relationship with the Company and use of the Platform. 

 

17.    GRIEVANCE REDRESSAL MECHANISM

A.   In accordance with the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer to address user complaints relating to orders, refunds, returns, platform usage, or personal data, or any other matter. 

B.   If user has any grievances regarding content, transactions, data handling, or other issues, he/she may submit a written complaint via email with relevant details. We endeavor to resolve the grievance within 30 (thirty) days from the date of receipt, in accordance with the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020.

C.   Users may raise complaints or concerns in writing to:

Grievance Officer:  Rakesh Pandey

Email:  grievance.officer@jqrsports.in

Working Hour:  10:00 AM to 6:30 PM

Address:  Plot No. 179(I), Sector 16, HSIIDC, Bahadurgarh, Jhajjar, Haryana-124507

D.   For domain-specific issues, Users are encouraged to refer to the relevant policies below:

(i)    Refund & Exchange Policy – for issues related to returns, exchange and refund issuance.

(ii)   Shipping Policy – for issues related to delays, RTOs, or delivery

(iii)   Privacy Policy – for issues concerning personal data, consent, or breach notification

 

18.    MISCELLANEOUS 

A.   Dispute Resolution & Governing Law: These Terms shall be governed by the laws of India. Any disputes arising out of or in connection with the use of the Company Platform shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India. Users agree to first attempt amicable resolution by contacting customer support before pursuing legal remedies. 

B.   Amendments To Terms: The Company reserves the right to modify, update, or revise these Terms & Conditions at any time, without prior notice. Any changes will be effective immediately upon posting on the Platform. It is the User’s responsibility to review the Terms periodically. Continued use of the Platform after any changes constitutes acceptance of the revised Terms. 

C.   Entire Agreement: These Terms & Conditions, along with the JQR Sports (Refund & Exchange Policy), the JQR Sports (Shipment Policy), the JQR Sports (Privacy Policy) and any other policies or documents explicitly referenced herein, constitute the entire agreement between the User and the Company. They supersede all prior communications, understandings, and agreements, whether oral or written, relating to the subject matter herein. 

D.   Force Majeure: The Company shall not be held liable for any failure or delay in performance of its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of God, war, terrorism, civil unrest, government restrictions, strikes, power failures, internet outages, or disruptions in supply or logistics. In such cases, affected obligations shall be suspended for the duration of the event. 

E.   Contact And Information: For any queries, feedback, complaints, or support requests related to your orders, account, or the use of the Platform, user may reach out to company through the following channels: 

Email:customercare@jqrsports.com. or

Grievance Officer: grievance.officer@jqrsports.in

Call at: 9034006932

Severability If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remainder of the Terms. The validity and enforceability of the remaining provisions shall remain unaffected and in full force and effect. 

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BY USING THE WEBSITE, PLACING AN ORDER, OR ENGAGING IN ANY TRANSACTION, THE USER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS REPRESENT A LEGALLY BINDING CONTRACT BETWEEN THE USER AND JQR SPORTS (INDIA) PRIVATE LIMITED.