Return & Claims Policy:
Return Conditions:
- Items may be returned if they are defective, damaged during shipping, missing, or incorrectly sent. Additionally, if the size of the item is incorrect, it is eligible for return.
- It is strongly advised that buyers review the product listing before making a purchase decision to ensure compatibility with their needs.
- To initiate a return, buyers must contact us within 7 days of receiving the product.
Return Process:
- To start the return process, buyers need to send an email to customercare@jqrsports.in with images of the received footwear (from top, bottom, and side), the order number, and the reason for the return.
- Please note that providing these details is mandatory for processing a return. Failure to do so may result in the request being rejected.
- Used footwear cannot be returned and any associated courier costs will be borne by the customer.
Return Policy:
- We do not offer direct return. If you wish to receive a different item, you will need to place a new order and then initiate a return for the original product.
Free Gift Returns:
- Free gifts included with the purchase must be returned along with the main product.
Partial Order Returns:
- If you ordered multiple items and wish to return only a portion of your order, you can do so.
Order Cancellation:
- Orders can be cancelled only before the product has been dispatched for shipping.
Claim Policy:
Eligibility:
- Claims are accepted for manufacturing defects only, provided that the item has been appropriately used.
Major Manufacturing Defects:
- Major defects include significant issues such as damaged or discolored upper material, and broken or damaged soles or insoles.
Return Requirements:
- When returning an item, please ensure that all original packaging, price tags, labels, and the invoice are included.
Non-Compliance Returns:
- If the returned product does not meet the specified return conditions, no refund will be issued, and the item will be returned to the buyer at their expense.
Refund Policy:
Refund Process:
- Refunds will be processed within 10 working days of receiving the returned product and after verification by the seller.
- The refund will be issued using the same payment method originally used for the purchase.
