Return & Claims Policy:

Return Conditions:

  • Items may be returned if they are defective, damaged during shipping, missing, or incorrectly sent. Additionally, if the size of the item is incorrect, it is eligible for return.
  • It is strongly advised that buyers review the product listing before making a purchase decision to ensure compatibility with their needs.
  • To initiate a return, buyers must contact us within 7 days of receiving the product.

Return Process:

  • To start the return process, buyers need to send an email to with images of the received footwear (from top, bottom, and side), the order number, and the reason for the return.
  • Please note that providing these details is mandatory for processing a return. Failure to do so may result in the request being rejected.
  • Used footwear cannot be returned and any associated courier costs will be borne by the customer.

Exchange Policy:

  • We do not offer direct exchanges. If you wish to receive a different item, you will need to place a new order and then initiate a return for the original product.

Free Gift Returns:

  • Free gifts included with the purchase must be returned along with the main product.

Partial Order Returns:

  • If you ordered multiple items and wish to return only a portion of your order, you can do so.

Order Cancellation:

  • Orders can be cancelled only before the product has been dispatched for shipping.


    Claim Policy:


    • Claims are accepted for manufacturing defects only, provided that the item has been appropriately used.

     Major Manufacturing Defects:

    •  Major defects include significant issues such as damaged or discolored upper material, and broken or damaged soles or insoles.

    Return Requirements:

    • When returning an item, please ensure that all original packaging, price tags, labels, and the invoice are included.

    Non-Compliance Returns:

    • If the returned product does not meet the specified return conditions, no refund will be issued, and the item will be returned to the buyer at their expense.


    Refund Policy:

    Refund Process:

    • Refunds will be processed within 10 working days of receiving the returned product and after verification by the seller.
    • The refund will be issued using the same payment method originally used for the purchase.
    Note: All return requests must be made within 7 days of receiving the product. For any further clarifications or assistance, please contact us at 90340 06936 or via email at